Junior Debtors Clerk

Job Overview

We are seeking a proactive and results-driven Junior Debtors Clerk to join our finance team. This role focuses on direct customer communication to recover outstanding payments, establish payment arrangements, and process vehicle collections when necessary. The ideal candidate will be responsible for contacting customers regarding missed payments, negotiating repayment plans, and ensuring timely handovers for collections.

Key Responsibilities

Daily Responsibilities

• Contact customers via phone, email, and SMS regarding missed payments.
• Keep a detailed record of customer interactions, payment commitments, and responses.
• Follow up on outstanding payments and update relevant systems accordingly.
• Work with customers to establish and manage payment plans based on their financial situations.
• Monitor customer accounts and escalate unresolved cases.
• Invoicing customers based on information give...