Junior Learning & Development Trainer: Elevate Customer Service

Boomerang BPO in Cape Town is looking for a Learning & Development Trainer to design, plan, and deliver high-quality training interventions across customer service environments. This role demands a minimum of 2-3 years BPO experience and at least 3 years in training or leadership. Responsibilities include facilitating training sessions, coaching employees, and ensuring training aligns with business requirements. The ideal candidate will display strong skills in training delivery and process improvement.
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