Junior Product Success Officer

Reference: 10953 NB

Consultant: Nine Broodryk

Job Description

• Set up and maintain sustainability performance indicator calculations, emission factors, etc. on online products.
• Fault finding and bug testing.
• Track and analyse key user engagement metrics such as time spent using the tool, feature adoption rates and customer satisfaction scores.
• Report on user success data to the Product Manager and other stakeholders, providing insights to guide future product development decisions.
• In collaboration with the Client Success team, gather user feedback through surveys, interviews and user testing sessions.
• Analyse user feedback and translate it into actionable insights for product improvement.
• Monitor new features to understand their technical implications and potential benefits.
• Assist with project management tasks.

Qualifications

• A gen...