H

Junior Support Engineer

Helius

singapore, sg, singapore, sg, Singapore Full-time June 02, 2026
Apply Now

Opportunity Description

Responsibilities:

  • Provide telephonic support to end users for issues related to network, internet, and software.
  • Resolve problems by clarifying queries, researching solutions, and implementing them; escalating unresolved issues when necessary.
  • Act as a liaison between internal operations and customers to address daily requirements and issues.
  • Identify, investigate, and resolve technical problems in accordance with established guidelines and documentation.
  • Monitor and track raised issues to ensure timely resolution.
  • Recognize patterns of failures and symptoms indicating underlying issues.
  • Collaborate with network and system engineers in resolving problems.
  • Work as a team to meet key performance indicators (KPIs) and service level agreements (SLAs).
  • Participate in rotational shifts to provide round-the-clock customer support.
  • Troubleshoot and facilitate the resolution of technical system an...
  • Full-time Computer Occupations

    Ready to Apply?

    Submit your application for Junior Support Engineer at Helius

    Apply for this Position