Job Description: Must be detailed, organized, a self-starter, proactive and take pride in providing quality work. Strong written and verbal communication skills are important. Must be able to multitak between multiple roles.
Duties:
Provide daily administrative support to the agents and staff Manage calendars: Keep agents apprised of calendar, action items, messages and relevant business issues, both internal and external Send daily lead rotation to team members Assign leads as rotation follows Input all leads into proper systems Screen incoming calls & email correspondence. Determine the priority and respond appropriately. Make recommendations as needed regarding appropriate action and follow-up Gather voicemail messages and phone messages, taking initiative on appropriate action or routing to the appropriate person Assist on Onboarding New agents Work...