Knowledge Base Administrator

MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.

If you want to grow, learn and be part of an international team, this is your place.

Job Description

Mission

The Knowledge Base Administrator is a dedicated specialist embedded within the CRC operation, designed to complement and strengthen customer team — not to replace or overlap. This role acts as the connective tissue between the client, CRC agents, and trainers, ensuring that the right information reaches the right people at the right time both from agents to customer and from customer to agents.

Rather than replace customer team, this position will be a bridge with the operations, supporting on admin task, communica...