Knowledge Owner

Knowledge Owner

Position Title

Knowledge Owner

Reports To

Learning Experience Manager

Position Summary

As the Knowledge Owner who is driven to enhance Partner and Employee Experience while delivering measurable impact on revenue , customer satisfaction , and operational efficiency , this innovative and strategic role is pivotal within the Customer Experience Team, focused on managing, curating, and optimizing the company’s knowledge assets to support business objectives and drive results.

As a Knowledge Owner, you will oversee the creation, organization, and delivery of critical information, ensuring that all audiences—internal and external—have access to accurate, timely, and relevant knowledge. Your work will directly contribute to improved customer satisfaction by enabling faster resolution times and self-serve options , increasing first-contact resolution rates , and ...