L1 IT Support Engineer

Overview

Our UK-based client is a managed IT services provider supporting small to medium-sized businesses across a wide range of industries. They deliver reliable, proactive IT support, infrastructure management, and cloud-based solutions, with a strong focus on responsiveness, security, and exceptional customer service. Their helpdesk operates in a fast-paced MSP environment where building rapport with end users and delivering a positive support experience is just as important as technical ability.

Position

Level 1 IT Support Engineer to join their helpdesk team. This role is ideal for someone who is highly motivated, enthusiastic, and genuinely passionate about technology. You will be the first point of contact for customers, providing prompt, friendly, and effective support while resolving hardware, software, and network-related issues via phone and ticketing systems.

This is a remote position open to those living anywhere in Sou...