Opportunity Description
Required Experience & Skills:
Experience
- 2–3 years of experience in service desk, helpdesk, or end‑user support
- At least 1–2 years of direct chat-based customer support experience
- Proven experience troubleshooting issues without reliance on phone support
Technical Skills
- Working knowledge of:
- Windows and macOS
- Common productivity software and email platforms
- Remote desktop or virtual desktop environments
- Basic Active Directory tasks
- Networking fundamentals (TCP/IP, VPN, connectivity triage)
- Familiarity with ITSM ticketing systems (e.g. ServiceNow) and remote support tools (e.g. Bomgar).
Communication & Behavioral Skills
- Strong written English communication skills suitable for live chat
- Ability to manage multiple chat conversations simultaneously
- High attention to detail in documentation and troubleshooting ...
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