L1/L2 Support Engineers

Responsibilities:

• Provide technical support via calls, emails, and tickets.
• Troubleshoot and escalate internet/network issues.

Qualifications:

• 1–3 years ISP/NOC experience.
• Fresh CCNA candidates may apply.
• Willing to work in shifts.
• Bachelor’s in IT/CS/Telecom (or equivalent).
• Good knowledge of networking (IP, DNS, VLANs, BGP/OSPF).
• Strong troubleshooting and communication skills.