L2 and L3 Application Support Engineer

Job Summary

We are seeking a hands-on L3 Support Engineer to serve as the escalation point for critical production issues across trading and risk systems.

This role focuses on:

• Deep incident diagnosis
• Partnering with engineering teams for fixes and reliability improvements
• Building tooling, runbooks, and documentation to enable L1/L2 teams to resolve issues more efficiently

Key Responsibilities

• Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up
• Collaborate with engineering and stakeholders to resolve critical production issues
• Partner with product and engineering teams to improve application reliability, operability, and supportability
• Enhance logging, monitoring metrics, and alert quality
• Develop scripts, runbooks, diagnostics, and tools to reduce mean time to resoluti...