L2 Support Analyst / Application Support Analyst

Experience & Education

• 2–4 years of experience in functional application support or business systems support
• Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent
• ITIL or application-specific certifications are a plus

Role Summary

We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems . The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users.

Key Responsibilities

Application Support

• Provide functional L2 support for CPQ, Order Management, and Sales applications
• Act as the fi...