L2 Support Engineer

Job Description
We are seeking an experienced L2 Support Engineer to support production systems and resolve production incidents for our Java/Spring-based applications. The ideal candidate has strong Spring (Java) skills, working knowledge of Kubernetes and core DevOps practices, and basic familiarity with Angular. This role is part of the L2 run operations team and will work closely with the DevOps team to ensure system availability, incident resolution, deployments, monitoring, and ongoing operational improvements.

Key Responsibilities:
· Provide L2/ L3 production support for Spring-based Java applications, including incident investigation, root cause analysis, and timely resolution.
· Participate in on-call rotations and respond to production incidents within defined SLAs.
· Diagnose and troubleshoot application, infrastructure, and deployment issues across the stack.
· Work with the DevOps team to manage CI/CD pipelines, automated deployments, and release ac...