Opportunity Description
Overview
Language Trainer at EXL City of Cape Town, Western Cape, South Africa
Responsibilities
- Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
- Deliver training to associates, management or the clients.
- Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Ensure that the training quality is in compliance with predefined parameters (as defined).
- Ensure adherence to established attendance schedules.
- Accountable for Batch attrition/Absenteeism at all times.
- Responsible for accurate maintenance of batch MIS.
- Responsible for conducting voice & written assessments at the HCC.
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