L&D Training Manager

About the Role At COMO Lifestyle, we believe exceptional experiences start with exceptional people. We are seeking a passionate Learning & Development professional who can uplift service excellence across our lifestyle concepts. This role designs and delivers impactful training that strengthens our brand promise and elevates guest experience.
Key Responsibilities: Learning & Development Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs. Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels. Conduct training needs analysis using guest insights, audits, and operational performance trends. Develop digital learning modules, training guides, and blended-learning tools to support continuous development.
Service Excellence & Brand Standards Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets. Co...