Lead Associate-Operations (Customer Success & Retention, CSM)

Urgently hiring for one of our direct clients in the Philippines.

Job Title: Lead Associate - Operations (Customer Success & Retention)

Location: Alabang

Work Mode: Onsite, Night Shift

Qualifications

• College Graduate with 3-5 years relevant experience.
• Proven experience in renewals, retention, or inside sales (preferably in SaaS or subscription-based businesses).
• Strong understanding of Customer Success/Sales principles and SaaS business models/Retention Specialist
• Familiarity with CRM tools (e.g., Salesforce, HubSpot).
• Strong negotiation and closing skills.
• Ability to manage a high volume of accounts efficiently.
• Excellent communication and relationship-building skills.
• Willing to work onsite in Alabang site on night shift

Job Description

Renewal Management

• Own the end-to-end renewal process for long-tail accounts, ...