Opportunity Description
Essential Job Functions:
Customer Focus
Welcome all customers with enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers. Clearly and concisely adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.Use all systems to manage the customer flow to deliver 5-Star Customer Experience. Responsible for providing 5-Star Customer Service to multiple customers at one time and contributes to the store achievement customer service metrics. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.Prepares for customer appointments by reviewing the customer profiles, favorites and preparing fitting room. Builds a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emo...
Full-time
Supervisors of Sales Workers