Lead End-User Computing Observability Architect

Organization Background

Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation.

Role Summary

The Senior / Lead ControlUp & Digital Experience Engineer is responsible for designing, operating, and evolving enterprise‑scale digital experience monitoring, real‑time observability, and automation using ControlUp.

This role serves as a technical architect and platform lead, owning ControlUp strategy across Citrix, VDI, and endpoint environments, driving experience‑led operations, proactive remediation, and automation‑first practices that improve reliability...