Lead, Multilingual Support Ops (24/7) - Cebu

one.com is looking for a Customer Service Manager - Multilingual Support to oversee the performance and development of the multilingual support team in Cebu City. The position is responsible for ensuring stable 24/7 operations and delivering high-quality service across various European language markets.

The ideal candidate has strong leadership skills, operational experience in a BPO context, and the capability to manage performance and customer experience effectively.