Lead Operation Producer - Service Operation Department, Product Development Division, Rakuten Payment, Inc.

Description

You will be responsible for the quick resolution of incidents occurring in systems and services, as well as efficiently handling system-related inquiries from stakeholders as a team.

The ideal candidate is expected to lead team members in the swift resolution of system incidents and handling of system-related inquiries, collaborate with external stakeholders, and continuously improve these processes.

Job Details:

- Play as the point of contact role for system-related inquiries, responding quickly and accurately to improve customer satisfaction.
- Engage in continuous work process improvement activities to maintain the service level of the system.

- Lead the incident management process, involving necessary members such as engineers, to progress in handling issues.

- Manage, record, track, and report the progress of incident and inquiry responses.

What you can experience:

- Operation experience in ope...