Opportunity Description
Lead Product Experience Strategist
Role Summary
Ensure we are building the right things—grounded in real-world operational workflows—so our technology delivers measurable business value and clear differentiation.
Role Details
What You'll Do
Drive decision quality
Shape differentiated solutions
Role Summary
Ensure we are building the right things—grounded in real-world operational workflows—so our technology delivers measurable business value and clear differentiation.
Role Details
- Contractor role with potential conversion to full-time (FTE)
- Requires travel for field research and stakeholder engagement
- Location: Charlotte, NC
- Hybrid expectation: 3 days per week in office
What You'll Do
Drive decision quality
- Understand end-to-end operational workflows (people, process, systems)
- Identify inefficiencies, workarounds, and failure points
- Quantify impact (time, cost, errors, risk)
- Inform what to build, change, or stop
Shape differentiated solutions
- Identify where we can be meaningfully better—not just...
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