Lead Service Coordinator

We are hiring a Full-time Lead Service Coordinator in Central East

ROLE SUMMARY

While working as a SDC Lead, provide team leadership by maintaining staff coverage, providing coordination support to peers, assisting with the onboarding of new Coordination staff, operational support and improvements. Primary back up coverage to the Administrative supervisors.

RESPONSIBILITIES

• Liaise with SDC leadership on conflict resolutions for coordination and qualitative improvements on process
• Assist with the facilitation of team meetings and training sessions
• Running reports and correcting errors as requested
• Assisting with the orientation of new Coordination staff
• Provide team support by managing and escalating operational issues
• Liaise with other support groups to report issues and/or seek solutions (i.e. WFM, IS Help, Telecom etc)
• Attend management meetings and actively participate in deve...