Leader Complaint Management Unit

Leader, Complaint Management Unit offers a strategic opportunity to lead and strengthen our commitment to fair, timely, and transparent complaint resolution within the life insurance business. You will oversee the end‑to‑end management of customer complaints, ensuring alignment with regulatory standards, internal governance, and customer protection principles. By guiding and developing the team, you will drive consistent, high‑quality resolutions for complex and sensitive cases, reinforcing customer trust and the company’s reputation for integrity.

This role allows you to sharpen leadership, analytical, and decision‑making capabilities while collaborating closely with cross‑functional stakeholders to improve processes and customer outcomes. Ultimately, you will play a critical role in safeguarding customer confidence and delivering meaningful impact on policyholders’ experiences.

Position Responsibilities: