Level 1 IT Technician

• Opportunity to develop your technical skills.

About Our Client

This opportunity is with a well-established organisation in the Technology & Telecoms industry. As a small-sized company, they are committed to delivering innovative solutions and exceptional service to their clients.

Job Description

• Provide first-level technical support to users, troubleshooting and resolving IT issues promptly.
• Assist with the installation, configuration, and maintenance of hardware and software systems.
• Log and track support requests, ensuring timely resolution and communication with users.
• Collaborate with team members to escalate and resolve complex technical issues.
• Provide Level 1 support across business and residential clients.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Perform basic hardware upgrades (RAM, SSD, cloning).
• Conduct remote and ...