Level 1 technical support analyst

IG Networks, a fast-growing global telecommunications company, is looking for a Technical Support Analyst - NOC to join our team! If you are passionate about technology, have a dynamic profile, a collaborative mindset, and adapt well to challenging and innovative environments, this opportunity is for you! Main Responsibilities: 1. Work within a collaborative and creative operations team, contributing to the delivery of Telecom and IT services; 2. Monitor networks and handle customer incidents; 3. Manage support tickets via phone, email, or ticketing systems; 4. Operate ticketing systems and monitoring tools; 5. Configure network equipment (Cisco, Juniper, Datacom) and maintain updated documentation. Requirements: - Previous experience in Telecom or telecommunications carriers; - Degree in Engineering, Information Systems, Computer Science, or related fields; - Solid knowledge of networking and Cisco, Juniper, and Datacom technologies; - Advanced English proficiency is mandatory; - Nice...