Opportunity Description
Hansen Talent Group is hiring a Loan Servicing Assistant to work for a large organization in Columbia SC. This is a hybrid role, in the office 3 days/week.
What You'll Do:
What You'll Do:
- Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
- Enter, monitor, and close cases in the Bank's case management system.
- Create and track escalated requests and complaints in CSG Assyst.
- Retrieve, maintain, and update customer account information across systems.
- Collaborate with sub-servicers to process adjustments, corrections, and changes.
- Review and execute interest rate reduction modifications and recast requests.
- Ensure compliance with mortgage regulations, policies, and service standards.
- Scan and update executed documents and loan data in sub-servicing systems.
- Prepare and review reports for audits, investor requiremen...
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