Opportunity Description
Join ABB as a Low Voltage Drive Support Specialist, providing exceptional technical assistance to clients in a hybrid work model. Your expertise will enhance customer satisfaction and ensure timely solutions.
This role, reporting to the Commercial Operations Manager, requires a minimum of 5 years experience with AC & DC Variable Frequency Drives and Programmable Logic Controllers. You will address technical support cases, ensuring a superior customer experience while identifying improvement opportunities and maintaining clear communication. Your efforts will contribute significantly to client retention and overall satisfaction.
Key Responsibilities:
• Execute technical support according to customer expectations
• Identify and analyze technical problems via communication
• Manage support case follow-ups and documentation
• Propose improvements in working processes
• Prepare detailed reports for customer acknowledgment
...
This role, reporting to the Commercial Operations Manager, requires a minimum of 5 years experience with AC & DC Variable Frequency Drives and Programmable Logic Controllers. You will address technical support cases, ensuring a superior customer experience while identifying improvement opportunities and maintaining clear communication. Your efforts will contribute significantly to client retention and overall satisfaction.
Key Responsibilities:
• Execute technical support according to customer expectations
• Identify and analyze technical problems via communication
• Manage support case follow-ups and documentation
• Propose improvements in working processes
• Prepare detailed reports for customer acknowledgment
...
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