Luxury Front Desk Agent – Guest Experience (Dubai)

Front Desk Agent

Location

Four Seasons Resort Dubai at Jumeirah Beach – a luxury hotel with 237 rooms including 49 suites.

What you will do

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guests out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries related to hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Respond to all guest requests accurately and in a timely manner; interactions are in person and by phone.
• Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.

What you bring

• 1+ years’ experience working within a luxu...