Luxury Guest Relations Executive — VIP Service & Upsell

Job Requirements

• Mandatory possession of a high school diploma or equivalent, combined with at least 2 years of verifiable front office experience in a premium luxury beach resort.
• Strict requirement for advanced proficiency in operating the Opera Cloud Property Management System without needing basic training.
• Candidates must demonstrate exceptional English fluency and conflict resolution skills to handle high-stress VIP guest disputes.

Responsibilities

• Execute flawless check-in and check-out procedures for international tourists, ensuring all passport scans comply strictly with local police database regulations.
• Aggressively up-sell premium room categories and F&B packages to arriving guests to meet monthly departmental revenue targets.
• De-escalate immediate guest complaints regarding room conditions or service delays, coordinating directly with housekeeping to fix issues instantly.
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