Maintenance Coordinator

The Maintenance Coordinator is responsible for timely and accurately customer service inquiries via phone and email, as well as scheduling and managing service requests. The ideal candidate would possess strong customer service skills, maintenance experience and acumen, as well as analytical thinking to maintain or surpass organizational goals and market service team key performance indicators. This position will be under direct supervision of the market Service Manager.

Essential Functions:

At Service Manager direction, schedule service jobs to provide timely resolution and outstanding
customer service to resident requests on occupied homes.
Interacted with vendors to assign, follow up, and ensure completion of service requests. Hold
vendors accountable for timely and accurate work. Communicate frequently with key vendors.
Receives requests for work orders from residents via phone or web and then directly manages a...