Major Incident Leader - ITIL & Cross‑Team War Rooms

Institutional Shareholder Services Inc. seeks an IT Service Incident Manager to coordinate major IT incidents impacting business operations and clients. This role involves leading response efforts, ensuring technical teams are engaged, and managing communication and decision-making. Candidates should have a Bachelor's degree in IT, 5-8 years of IT operations experience, and strong ITIL knowledge. The position is hybrid, with non-traditional scheduling at our Makati office.
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