Opportunity Description
Job Description
- Lead and oversee Interline Operations and the Baggage Expediting Team (BET) to ensure all service requirements and Service Level Agreements (SLAs) stipulated by Singapore Airlines (SQ) are consistently achieved.
- Ensure timely and accurate responses to queries and complaint letters relating to transfer baggage mishandling.
- Conduct thorough investigations into baggage mishandling cases attributed to SATS and raise disputes where findings indicate responsibility does not lie with SATS.
- Analyse, consolidate, and review baggage performance statistics to identify trends and operational gaps, and implement appropriate measures to minimise baggage mishandling.
- Monitor daily operations to ensure full compliance with safety rules, procedures, and regulatory requirements, and address any non-compliance promptly.
- Ensure close monitoring and smooth handling of baggage connections, particularly for high-profile, criti...
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