Manager - Client Service & Global Program

The Role in Brief

The Manager - Client Service & Global Program will manage the Client Services and Program Department maintaining a high level of service quality understanding client needs and developing strong client relationships while ensuring compliance with regulatory programs such as SASO GSO SFDA and MOAIT. This role will report directly to the Head of Certification Unit working as part of our Client Service & Program team.

The purpose of QIMAs Client Service & Program team is to deliver seamless certification experience to our clients by managing key programs and ensuring the highest standards of client satisfaction.

Key Responsibilities

Supervise the Program Management & Client Service Team and ensure continuous monitoring of service quality and operational efficiency.

Manage and maintain client relationships to enhance the customer service experience ensuring service quality and efficient operations.

Identify and seek...