Manager – Customer Order & Creation Management

Role Title: Manager – Customer Order & Creation Management Function: COCM Role Summary: The Manager – COCM leads the overall customer order creation function, ensuring governance, quality, and operational efficiency across all enterprise customer orders. This role oversees multiple teams, drives strategic improvements, and ensures seamless alignment between Sales, Quote Owners, Delivery, and Billing to achieve exceptional customer experience and operational readiness. Key Responsibilities ✅ Leadership & Strategic Oversight Manage end‑to‑end Customer Order Creation function with multiple team leaders and operational units Define KPIs, SLAs, and governance controls for order management Build a culture of accountability, quality, and continuous improvement ✅ Commercial Governance & Risk Management Oversee adherence to internal commercial guidelines, contract validation protocols, and approval structures Review high‑value or complex orders, special pricing cases, and large enterprise deals...