Opportunity Description
Do you possess customer service experience in the shipping industry? Look no further!
Faststream Recruitment has partnered with a global shipping company who is looking to expand their team. They are looking for a Customer Service Excellence Manager.
Key Responsibilities- Develop customer experience strategy
- Roll out relevant training programs for the customer service team
- Compile and analyze data to highlight trends and areas for improvement
- Work with IT and product teams to adopt digital service tools
- Stay updated on customer service trends in shipping and logistics
- 5+ years of experience in customer service within the container shipping or logistics industry.
- Proven track record of leading customer service teams in a fast-paced, global environment.
- Experience implementing digital customer service tools and automation initiatives.
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