Manager Customer Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

POSITION OVERVIEW

As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services. You will be responsible for driving customer experience and delivering operational efficiency in key transactional areas that are critical to the success of the business division in EMEA.

You will work closely with the wider Thermo Fisher Customer Service organization and commercial teams to ensure a great and consistent customer experience for our customers. You will also be responsible for managing team leaders, supervisors and customer service team members to ensure that they are clear on roles, responsibilities and priorities, and that they deliver to mutually agreed goals to the highest performance standards.

MAJOR AREAS OF RESPONSIBILITY

• Motivation and development of a large (50) customer service team in...