Manager for Call Centre Operations

Join a dynamic management team in Calgary as the Call Centre Manager at About Staffing. This role focuses on leading Sales and Customer Service teams to drive outstanding results.

As Manager, you will support about eight team members, ensuring they meet performance metrics and that customer escalations are handled effectively. Your leadership will drive efficiency and foster a collaborative culture aimed at strategic growth. Key responsibilities also include utilizing CRM tools for data analysis and performance tracking to ensure operational excellence.

Key Responsibilities:
• Provide leadership and set performance expectations for teams
• Oversee customer escalation management practices
• Ensure daily operational standards are met consistently
• Use CRM systems to generate reports and insights
• Mentor team members and support their development

Requirements:
• Proven leadership in call centre or customer servic...