Manager, IT Support Services - Express Scripts Canada

Job Title: Manager, IT Support Services

Location: Mississauga

Employment Type: Full-time

Work Arrangement: Hybrid

Department Name: Technical Writing and IT Support Services

Pay Range: $95,000-$110,000 Annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

Job Summary

Express Scripts Canada is seeking a dynamic and people‑first Manager, IT Support Services to lead a centralized team delivering high‑quality Tier 1 and Tier 2 technical support across our Canadian organization. This role is responsible for shaping the end‑user support experience—spanning desktop, application, and service desk services—while driving operational excellence, service reliability, and continuous improvement. Reporting to the Senior ...