MANAGER, OPERATION TRANSFORMATION (ASIA PACIFIC)

Do you see helping others to grow, a way for you to grow too?

Responsibilities

• Performance management of key operational KPIs/metrics across Policy Management and Claims functions, in the region to identify current maturity and improvement areas.
• Identify region-wide and country specific initiatives to improve customer experiences and best in class service levels within different local markets (operating entities) and support local markets in execution and monitoring the benefit realization/value generation.
• Support developing CX regional roadmap and accordingly work with countries to set ambitious targets for Key Operational KPIs to drive the region towards the same.
• Develop and manage CX communities of experts for future trend awareness, best practice sharing, etc.

You’ll Be Responsible For

• Improve CX metrics across all journeys of Onboarding, Servicing and Claims
  • Leverage data analy...