Manager Operations - Call Center - #91914

Posted Date: 05/14/2026

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Job Summary

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call‑center statistics

Responsibilities

• Determines call center operational strategies by conducting needs assessments, perf...