Manager, Professional Services

Job Summary

Manager of Professional Services at SpaSoft, a pioneer in spa and activity management systems with over 20 years of experience. This role reports directly to the SpaSoft President and owns the end‑to‑end customer onboarding and delivery experience, ensuring clarity, consistency, and pace across projects.

Compensation: $75,000–$85,000 annually. Location: SpaSoft Canada. Status: Regular employee, 37.5 hours per week, 1 opening.

Responsibilities

• Own Professional Services delivery across system builds, implementations, deployments, training, and internal initiatives.
• Lead complex, enterprise‑level onboarding projects with multiple workstreams, integrations, timelines, and stakeholders.
• Drive predictable delivery performance against financial, operational, and customer experience targets.
• Establish structured planning, sequencing, and prioritization across multiple concurrent projects to ensure clarity, accoun...