Manager/Senior Manager, Operations Management (SSMD)

As a Manager/Senior Manager in the Shared Services Management Division, you will plan and implement strategic Business Process Outsourcing (BPO) initiatives and collaborate with internal stakeholders and service partners to enhance shared services delivery. This role involves facilitating BPO operations, managing change requests, and driving innovation in outsourced processes. You will also play a crucial part in the planning and execution of the transition from the current to new service partners.

The candidate will play a pivotal role in facilitating business process outsourcing (BPO) arrangements, managing change and projects, driving innovation and process improvement, and overseeing performance monitoring, budgeting, and payments. This role is crucial in aligning the division's operations with organizational goals and ensuring the seamless transition and management of outsourced services.