Mandarin Team Leader - Call Center Ops

Convergys is seeking a Team Leader (Mandarin) in Cyberjaya, Selangor, who will supervise call center associates and ensure performance metrics are achieved. The ideal candidate will have strong coaching and leadership skills, along with the ability to communicate expectations effectively.

This position requires an Associate's degree and 2-4 years of relevant supervisory experience. Fluency in Mandarin is essential, and the role involves mentoring team members and handling escalated customer calls as needed.