MEA Regional Support Director: Strategy & Service Excellence

A technology services firm is seeking a Regional Support Manager to provide strategic direction for Product Support across the Middle East. The ideal candidate will have a strong executive presence with at least 10 years of IT support experience, including 5 years in a leadership role. Responsibilities include leading support functions, enhancing service delivery, and driving performance improvements. This role demands expertise in engaging with C-level executives, managing complex incidents, and a solid understanding of service management frameworks such as ITIL. A bachelor's degree in a related field is required.
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