Medical Customer Service Rep

Description We are looking for a Medical Customer Service Rep to support patient-facing administrative operations in Santa Cruz, California. This is a Contract position suited for someone who brings strong communication skills, comfort with high-volume calls, and a service-oriented approach in a healthcare environment. The ideal candidate will help patients navigate scheduling, billing, and general office inquiries while maintaining accuracy, professionalism, and a positive experience.

Responsibilities:
• Respond to incoming patient calls and address questions related to appointments, office services, and general healthcare administrative support.
• Assist patients with scheduling, rescheduling, and confirming visits while ensuring information is entered correctly in office systems.
• Provide courteous support for billing-related inquiries and help route or resolve issues in a timely manner.
• Maintain accurate patient and visit information using electronic practic...