Member Engagement Manager

Pacific Health Group is seeking a proactive, operationally driven Member Engagement Manager to oversee and continue building our Member Engagement department. This role is responsible for managing day-to-day outreach operations, supporting staff development, ensuring productivity and quality standards are met, and driving enrollment growth across ECM and related programs.

The Member Engagement Manager will directly oversee member engagement staff and engagement workflows while collaborating closely with ECM leadership, directors, and executive leadership. This position requires a strong balance of leadership, accountability, problem-solving, coaching, and operational strategy.
The ideal candidate is highly organized, thrives in fast-paced environments, understands relationship-based healthcare outreach, and can effectively lead both office-based and field-based initiatives.

>Essential Duties & Responsibilities
Leadership & Team Management