Member Support Specialist

Member Support Specialist  

Location: Sandy Springs, GA | 

Employment Type: Full-Time or Part-Time (after training) 

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join our high-volume inbound call team. You'll be the first impression our members have of our company — handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure required — full training provided. 

What You'll Do 

• Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment 

• Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up 

• Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism 

• Verify member information and insurance details acc...