Opportunity Description
AboutTap
TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.
TheOperationsteam
Greatideasaren'tenough.Tobuildatrulyglobalbusiness,weneedgreatexperiences.Joinouroperationsteamandhelpbuild,operate,andscaleourcustomer,financialandadministrativeoperationsacrosstheMiddleEastandbeyond.Yalla!let'sdothis
AsaTapsteryouwill:
- Providequalitycustomercaretoinboundcalls,chatandemails
- Accuratelycategorizethereasonforthecustomercall/chat
- Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests
- Investigateandresolvecustomercomplaintsthenclosesupporttickets
- Maintainadatabaseofcustomerinformation
- Escalateinquiriestotheappropriateteam
- Assistcustomerswithregistrationoraccountcreation
- Passcustomerfeedbackontotheproductorsalesteamtoimprove...
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