Merchant Onboarding & Experience Assistant Manager

The Merchant Onboarding & Experience Assistant Manager (Lead) operates within a high-growth fintech environment, supporting the acquisition and activation of merchants across payment and all Boost payment gateway products. The role is critical in ensuring a seamless, compliant, and efficient onboarding journey—from merchant application, verification (KYC/KYB), to account activation and post-onboarding support.

Positioned between frontline onboarding operations and strategic functions, this role bridges Merchant Operations, Risk, Compliance, Product, and Tech to optimise onboarding turnaround times, minimise friction, and ensure strong risk controls are embedded throughout the merchant lifecycle.

Responsibilities

• The Merchant Onboarding & Experience Assistant Manager is responsible for overseeing end-to-end merchant onboarding operations, ensuring applications are processed accurately and within defined SLAs while maintaining compliance with regulat...