Mid-Funnel Support Operator (Oriente Antioqueño)

Location

On-site, El Poblado, Medellín. Full-time.

What You’ll Do

• Client–Carrier Relay: Receive information requests from underwriters, translate them into clear language for the client, collect what’s needed, and relay it back properly formatted. Follow up if a client hasn’t responded in 24 hours, and if the underwriter hasn’t responded in 48 hours.
• Intake Support: Complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed go hand in hand.
• Documentation & CRM Management: Log all activities in the CRM after every action.
• Customer Support: Monitor the inbox, respond with status updates, handle calls when needed, and flag urgency to the team.

What We’re Looking For

• Strong written and verbal English at B2+ level or higher; writing professional emails daily.
• Organized and able to manage multiple cases simultaneously without dropping...